Service and Warranty

Returns

Despite the high quality of the items in our assortment, it may occur that you receive an item that does not meet your expectations. In that case, we are happy to offer you a suitable solution as quickly as possible.

If for any reason you do not wish to keep a product, you have the right to return the product within fourteen (14) calendar days after delivery, provided it is in its original condition and packaging. Please return it in a different packaging, such as a box or plastic bag, to ensure the original packaging remains undamaged. Include the invoice/packing slip with the reason for return written on the back to cancel the agreement.
Return shipments should be adequately stamped and addressed to:

V-fiets BV
Veemarkt 49
1019 DA Amsterdam

Damaged or Incorrect Product

If upon delivery it is evident that your order is incorrect (damaged or incorrect product), you can choose to receive a correct order or a refund. Please return your order within fourteen days in its original packaging, packed in a different packaging such as a box or plastic bag to ensure the original packaging remains undamaged, along with a statement and/or reason for return to the above address.

For incorrect orders from abroad (damaged or incorrect product), please contact the Customer Service Center via email at information@v-fiets.com or phone at +31 20 8202323 for proper handling.

Please clearly state the reason for the return and provide all your contact details (including the daytime phone number). The direct costs of returning the goods are borne by the customer. Any payments received by V-fiets regarding the returned products will be refunded upon cancellation.

Warranty or Repair

If an item breaks while you have had it for more than fourteen (14) calendar days, it may still be covered under V-fiets' warranty. Even if your defect does not fall within the specified warranty conditions, we can often repair your product for you. For both cases, you can submit a request here, and we will contact you for further processing.